Software that Needs Lots of Tech Support Isn’t Simple

Most software doesn’t feel intuitive. 

And if you work in a school, you’ve probably noticed—complex is the norm.

You click around. You second-guess. You ask someone else.

And when all else fails? 

You submit a help desk ticket.

But here’s the thing: 

If it needs tech support, it’s not simple. 

And if it’s not simple, it’s not going to get used the way it should.

It’s Not a User Problem—It’s a Design Problem

It’s hard to build software that does everything you want—and still keep it simple. 

But that’s not a user issue. That’s a design issue.

At Account Tree, we believe the people doing the work should be able to use the tool— without a 2 inch thick training manual, and without calling IT.

That’s why we focus on:

• Interfaces that feel familiar

• Processes that mirror how schools actually work

• Help that’s built-in for when you forget—not when you fail

• Design that has fewer steps, clearer buttons, no guesswork

  
  

Simplicity Builds Trust

Simplicity isn’t just a nice-to-have. 

It’s the foundation of trust, confidence, and smooth systems.

When the software makes sense, people use it. And when people use it, oversight gets stronger—and students get more involved.

And that’s exactly why we built Account Tree the way we did.